Privacy Policy

Effective Date: 30 June 2025
Rahma Posh Pallete (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website rahmaposhpalette.co.uk (the “Site”).

1. Who We Are

Rahma Posh Pallete is a UK-based fashion brand offering modest outerwear and abayas designed for modern women. This Privacy Policy applies to all data collected through our website, including purchases, contact forms, and newsletter subscriptions.

2. Information We Collect

We collect the following types of personal information:

Identity Data – Full name, date of birth (if required), and gender.
Contact Data – Billing address, shipping address, email address, and phone number.
Financial Data – Limited payment information (processed securely via third-party providers like Stripe or PayPal; we do not store your card details).
Technical Data – IP address, browser type and version, device information, operating system, and usage data.
Marketing Data – Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders, including managing payments and returns.
To respond to your inquiries and provide customer support.
To manage your account and order history.
To send you updates, newsletters, or marketing communications (only if you’ve opted in).
To improve our website, products, and services.
To comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

Contractual necessity – For processing orders and providing customer service.
Consent – For sending marketing emails (which you can opt out of at any time).
Legitimate interests – For improving our services and preventing fraud.
Legal obligation – When we’re required to comply with laws and regulations.

5. Sharing Your Information

We only share your data when necessary:

Payment processors (e.g., Stripe, PayPal) to process transactions.
Shipping and courier services to deliver your order.
Email marketing platforms (like Mailchimp) for newsletters, only with your consent.
Law enforcement or regulatory bodies when legally required.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies to:

Enable core site functionality (e.g., shopping cart)
Analyze website usage
Remember your preferences
Deliver personalized content and marketing (if consented)

You can manage cookie preferences through your browser settings or our cookie banner.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above:

Order and account information: retained for up to 6 years to comply with accounting and legal obligations.
Marketing data: retained until you unsubscribe or request deletion.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Object to or restrict processing
Withdraw consent (for marketing communications)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
Email: contactus@rahmaposhpalette.co.uk

9. Return Policy

As part of our commitment to customer satisfaction, we offer a 15-day return policy. You may return your item within 15 days of receiving it, provided it is unworn, unwashed, and in original condition. For more details, please refer to our Returns Policy page.

10. Security of Your Data

We take reasonable technical and organizational measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy statements of any external websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Effective Date.”

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rahma Posh Pallete
Email: contactus@rahmaposhpalette.co.uk
Website: www.rahmaposhpalette.co.uk